Training Tools

Business Challenge:

Waters needed a way to cut down on expensive service calls by training customers to perform common maintenance procedures.

Click to view solution:

An interactive troubleshooting and maintenance guide featuring video clips demonstrating the procedures. Video production and Macromedia Director authoring by Ken French Media.

Business Challenge:

Waters wanted to get their customers up and running quickly and avoid costly service calls by teaching them to perform common software functions.

Click to view solution:
Shockwave player test:


Using Macromedia Shockwave Studio, Ken French Media created a series of interactive software tutorials that were delivered on CD-ROM and the Web.